Delivery Information

Delivery

We aim to dispatch orders received before 1pm the same day Monday-Friday (excluding bank holiday. Orders on these days will be dispatched the next working day). Any orders received after 1pm will be sent the next working day.

All UK, Northern Ireland, Channel Island, orders over £200 (after discount) qualify for free delivery.

Delivery will be automatically selected at checkout based on product weight and delivery location.

Please use the order comments box for any delivery instruction. Note if you have advised to leave the parcel in a dustbin/wheelie bin, we will not re send if the bin is emptied with your parcel inside.

Our delivery providers are Royal Mail using the Tracked 24hr service (parcel weight under 1.5kg) and Parcel Force 24 (1.6kg+) and we always aim to get orders to you as soon as we can.

Please note that neither delivery service is guaranteed but is an aim and can be longer due circumstances out of our control such as driver shortages, sorting office delays or if the delivery address is in a remote area. We unfortunately cannot offer a guaranteed next day service.

We may at times deliver the goods in instalments at our own cost if they are not all available at the same time for delivery.

All orders outside UK, Channel Islands & IOM – We have unfortunately had to suspend deliveries to Europe due to the new RPR rules. Please bear with us while we try to navigate these new rules and what they mean to us. 

If you are looking to order from a country not listed please email info@trinity-consultants.com and we will advise cost and any restrictions.

Delivery Update
We aim to dispatch all orders placed before 1pm on the day of ordering (Monday to Friday). All orders placed over a weekend are dispatched on the next working day. Orders weighing 1.5kg or less are sent via Royal Mail 1st class post. Heavier orders are sent via Parcelforce 24.

USA Suspension – we are currently having difficulty delivering to the USA due to new tariff restrictions. We will update as soon as we can.

Returns

You have the right to cancel the goods within 14 working days, which should be notified in writing. Should you decide to cancel the order after the goods have been dispatched then you are liable for the cost of the postage.

We will only accept returns and refund if the products are unopened and within 3 months of ordering. If the bags or bottles are opened, then these cannot be refunded due to the nature of the product. If the return is accepted, the amount refunded will be less the original postage.

Please notify us immediately about any damaged, missing or incorrect products. We will then refund or replace depending on the individual circumstances, photos may be required in order to assess the situation.

The cost of the return is at the buyers expense unless otherwise advised by ourselves.